Updated: April 2026

Tandem Mobi correction/recall: what to check + what to document

If you came here after seeing an FDA correction/recall notice for Tandem Mobi insulin pumps, you’re probably trying to answer a few urgent admin questions: “Is my device affected?”, “What software am I on?”, and “What do I need to do next?”

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Educational only. This page is not medical advice. For device-specific steps, use the official notice and manufacturer instructions, and follow your clinic’s guidance when applicable.

First: capture the exact device identifiers (before you start troubleshooting)

When a notice mentions a software update or a specific alert condition, support teams and clinics typically need the same basics: device identifiers, software/app version, and a clean timeline of what happened.

Quick win: take 3 screenshots/photos: (1) device/pump info screen, (2) app “About” or version screen, (3) the alert/error screen (if you have it).

What to check (practical checklist)

  • Device model (confirm it is Tandem Mobi)
  • Serial number and any device ID shown in settings
  • Software/firmware version on the pump (record the exact value)
  • Mobile app version and phone OS version (iOS version)
  • Date/time of the alert (or approximate time window)
  • Exact wording of any alert (copy/paste or screenshot)

What to document (so follow-ups are fast)

1) A simple incident log

  • When you noticed the issue (timestamp)
  • What you were doing right before it happened (high level)
  • What the device/app displayed (quote the message if possible)
  • What actions you took (update attempt, restart, contacted support, etc.)
  • What changed afterward (resolved, repeated, unsure)

2) All paperwork in one place

  • Any email/letter about the correction/recall
  • Support case numbers and names (or chat transcript)
  • Any shipping/repair/replacement tracking numbers
  • Clinic notes or after-visit summaries that mention the device
Safety note (non-medical): if you believe your device is not delivering as expected, rely on the official instructions for your device and the manufacturer’s support guidance. This page is about organizing information, not telling you how to manage dosing or treatment.

What to ask support (copy/paste script)

These questions are focused on clarifying scope and logistics, not medical decisions.

  • “Is my serial number included in the correction/recall scope?”
  • “What is the recommended software version I should be on, and how do I confirm it?”
  • “Is there a known false motor-failure alert pattern tied to my version?”
  • “If the update fails, what are the next steps (case creation, exchange, repair)?”
  • “Where can I find the official notice text and any updated guidance?”

How Jabbit helps

  • One timeline for alerts, calls, updates, and outcomes.
  • One vault for letters, screenshots, device identifiers, and support transcripts.
  • Appointment prep so you can walk into a visit with a clean summary instead of scattered notes.

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